Your order has been submitted

Continue in your e-mail inbox

We have send you: 

  • an email with the invoice
  • double opt-in procedure to protect your data (when you’ve ordered digital products).
  • a confirmation of registration for events and music courses (where applicable)

Please confirm your e-mail address, if you have purchased digital products.

For technical reasons, there may be a delay in the delivery of emails (see below for more details)

Digital items

Digital products (downloads, eBooks, subscriptions, newsletter) will only be delivered after successful double opt-in confirmation.

Haven’t received any emails from us?

  • Please always check your spam folder as well.
  • By the way: it may take a few minutes for the emails to reach you.
  • If you haven’t received any or all of the emails straight away, please read the following information.

We have recently noticed that large email providers, in particular, do not deliver all emails straight away. In our experience, 3–4 are delivered immediately, whilst the rest are delivered with a delay. Although all emails leave our server, they are initially placed in a queue. This is presumably to prevent spam.

To ensure you receive targeted information and are not spammed by us, you may receive several different emails. This is the case, for example, if you have purchased digital products.

If several emails are expected, it may be that 3–4 are delivered initially. The others usually leave the queue (see information above) after about 8–9 minutes. In rare cases, it can sometimes take 30 minutes or more. As far as we are aware, this depends on the recipient’s email server, which is presumably trying to prevent spam. Are you missing an email? Read the next section.

If you can’t find an expected email – for example, if you’ve purchased digital items but haven’t received any account details – it’s highly likely that the email has been filtered into your spam folder. It’s quite possible that you’ll receive 3–4 emails in your inbox and one will end up in your spam folder.

Here is a brief list of the emails you can expect to receive after making a purchase from us:

  • Everyone receives an email containing an order summary and a PDF invoice.
  • An email asking you to confirm your email address will be sent to anyone who wishes to subscribe to the emaNews and/or has purchased digital products. These are sent in separate emails: the newsletter double opt-in (DOI) and the account DOI.
  • Everyone who has registered for an event, workshop or music course will receive an email confirming their registration and/or receipt. Each date/event is communicated in a separate email.
  • Everyone who had a mini-subscription in their shopping cart will receive an email with information about their newly purchased mini-subscription. Each subscription is confirmed in a separate email.

If anything does go wrong – and that can happen from time to time – please send us a message, ideally including your order number and the email address you used, and we’ll find a solution. You’ll find all the necessary details below under ‘Contact’.